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IT System and Network Engineer

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Date: 14-Jul-2021

Location: CN

Company: Greenpeace East Asia

Purpose and Scope of the Job

This role is to set up an IT infrastructure incident management system and performance management system to improve the IT operation process maturity from responsive to proactive level. Meanwhile, it will also review, propose, and maintain the GPEA regional network architecture.

Job responsibilities

●    Set up a Central IT incident and event management system.

●    Set up an IT infrastructure performance monitoring system.

●    Proof of concept on the functionalities of the global IT applications and give advice on how to use those new features on IT operation process and policy control.  

●    Review, propose and maintain regional GPEA office network architecture.

●    Work with local office IT and global network team to implement the network change.

●    Troubleshooting on System and Network incidents and events.

●    Root cause analysis on the incident raised from system and network infrastructure.

●    Attend the change management meeting to explain the system and network changes.

●    Attend project management meetings and give advice as a technical domain expert.

Competencies Profile

Act with integrity
Demonstrate Resilience
Work with Others
Champion for Change
Demonstrate Expertise
Strive for Result & Quality
Coordinate & Implement Plans
Take Responsibility & Initiative
Critical Thinking
Make Decisions

Skills and Expertise required

  • 2-3 years’ experience in IT system and network management roles.
  • Good command of English
  • Proficient in Windows, Unix and virtual machine techniques.
  • Familiar with LAN and WAN related network knowledge such Wireless, Switch, Router and Firewall, MPLS, SD-WAN etc.
  • Understanding the basic database skills.
  • Have experience on incident management and performance monitor platforms set up. Familiar with the mainstream platforms such as Cacti, OPS, SolarWinds etc.
  • Familiar with Project Management Process, a project management certificate is a plus.
  • Familiar with the IT operation management process, an ITIL foundation certificate is a plus.

Specific Work Environment

●    This position can be based at the GPEA offices (Beijing, Hong Kong, Taipei, Seoul Office, Tokyo).
●    Work with IT desktop support from 5 regional offices (Beijing, Hong Kong, Taipei, Seoul, Tokyo).
●    Work with the Global IT Operation Support team.


Education (Optional)
●    Bachelor or equivalent degree in computer and information related subjects.

Certificate (Optional)
●    Project Management certificate
●    ITIL foundation certificate

Relevant Industry (Internal for recruitment)
●    Computer System engineer
●    Computer Network engineer
●    Information Security

Greenpeace is committed to the principle of equal employment opportunity for all employees, regardless of sex, marital status, race, religion, age, disability, sexual orientation, gender identity and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant's merits and abilities.

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