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Date:  14-Jun-2022
Company:  Greenpeace East Asia

Purpose and Scope of the Job

As a member of the Supporter Services team, located within the Fundraising Department, the Assistant Supporter Services Officer is responsible for handling the supporter save program to minimize the attrition from both new and existing supporters as well as stabilizing the income loss from supporters.

 

In addition, he/she is taking responsibility for the majority of all in -house outbound calling and providing clerical assistance for Senior Supporter Services & Retention Officer. The Assistant Supporter Services Officer needs to work with Senior Supporter Services & Retention Officer to maintain the required ‘supporter save’ targets for supporter retention that allows the organization to reach its fundraising programs and organizational objectives.

 

This position is primarily responsible for retaining supporters who want to cancel their existing donations through telephone.

Job responsibilities

1) Assist in developing the supporter save program including phone script design, downgrade strategy, and maintaining or exceeding donor ‘saved’ targets, tracking and reporting on income saved in order to stabilize the income support from new and existing supporters.

 

2) Work with Senior Supporter Services & Retention Officer to develop the strategy of Donor Services - Handle all incoming/outbound phone enquiries from supporters in a professional and courteous conduct while maintaining accurate records of calls fielded.

 

3) Provide telephone and data entry support in Bank report handling in order to maximize the income from payment transactions.

 

4) Assist with logistics and planning for donor events, gatherings or other special events organized by other members of the Supporter Services and Fundraising Department.

 

5) Other administrative duties as assigned by Senior Supporter Services & Retention Officer.

Competencies Profile

Act with integrity
Demonstrate Resilience
Strive for Result & Quality
Build Support (financial & non-financial)
Engage Supporters (financial & non-financial)

Skills and Expertise required

Specific Work Environment

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